Terms & Conditions

Terms and Conditions

Terms and Conditions for booking holidays at The Shepherds Hide can be found below. Please ensure you read them carefully.

Cancellations/Insurance

Once a booking is confirmed, i.e. the full payment has been paid and the booking accepted, the hirer is responsible for the total cost of the holiday as shown on the invoice. We therefore strongly recommend that you take out holiday cancellation insurance with your insurance broker. In the event of severe weather The Shepherds Hide reserves the right to reschedule a booking to another date of equivalent value and convenient with the hirer.

Terms and Conditions

To secure your booking a full payment for the holiday is required.

In the event of cancellation

If the cancellation is more than six weeks before arrival and the balance has been paid then the total cost of the holiday will be refunded, less the cost of  a handling charge of £50, ONLY if the booking is able to be re-let. If the booking cannot be re-let the cost will be refunded less the deposit and there will be a £75 handling charge. Alternatively the cost of the holiday can be off-set against a holiday to be taken at a different date, subject to availability and a handling charge of £50.00, later in the year

If the cancellation is less than six weeks before arrival and the balance has not been paid the whole of the deposit is non-refundable, nor can it be offset against another date later in the year, except in exceptional circumstances and by arrangement with the owners.

If the cancellation is less than six weeks before arrival and the balance has been paid then the cost will not be refunded unless the booking can be re-let and then 50% will be refunded, nor can it be offset against another date later in the year, nor can it be rolled over to the following year, except in exceptional circumstances and by arrangement with the owners.

Whilst every effort will be made to avoid them, booking errors made by The Shepherds Hide will not in any circumstances be compensated for unless there is less than 6 weeks until the booking dates commence. If there is less than 6 weeks until the booking date commences the Shepherds Hide's liability will be limited to the return in full of any monies paid. 

Non-payment

In the event that the full cost of the booking is not made within 6 weeks of the date of the booking, The Shepherds Hide retain the right to cancel the booking without a refund. 

Liabilities

Please remember you are staying in a natural camping environment very close to water with live animals and other hazards. Some of the camp equipment can be dangerous if misused. The Shepherds Hide will not be responsible to you at all, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation pure monetary loss, loss of profits, loss of business or revenue, depletion of goodwill, lost expectation, loss of savings, lost data and similar loss) however caused arising from or in connection with the use of the facilities.

We advise that any guests with limited mobility contact us prior to booking.

Number of Guests per Property

The maximum number of guests permitted in The Shepherds Hide must not exceed the number stated on the booking form. The proprietor reserves the right to decline accommodation and to order any unauthorised person off the premises.


Breakages

Any damage or breakages which may occur must be paid for. Accidental damages or breakages of a minor nature will not normally be charged.

Complaints

Any complaints must be made known to the proprietor immediately. No complaints will be entertained at the end of the hiring period or after the hirer has departed. The Shepherds Hide is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond our control.

Pets

No pets are allowed on site due to the site being located on a working farm.

Children

No children are allowed on site. A babe in arms who is able to sleep in a travel cot may be allowed at the owners discretion. Please contact us to discuss your specific needs.

Day Visitors

The facilities are for the sole use of the residents only.

Bicycles

Guests bringing their own bicycles should ensure they are locked please bring locks with you. The proprietor cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are NOT permitted within the properties nor on the public footpaths near to the Shepherds Hide.

Arrival and Departure

Bookings are from 3pm on the day of arrival to 10am on the day of departure. Timing on winter bookings and short breaks is flexible subject to owners approval.

Guests are asked to leave their accommodation clean and tidy when vacating.  The owner reserves the right to gain access with prior notice for the purpose of maintenance and inspection if it is necessary.

WIFI and telephone signal

There is no connection to wifi at the Shepherds Hide and telephone signal can be intermittent. You may not be able to connect to the internet but you can connect to your natural surroundings.

Smoking

The Shepherds Hide and surrounding area, inlcuding the farm are all NON SMOKING. This is for safety reasons, partciularly in the summer months.

Mill Farm

Guests are asked to give consideration to our family farm and the people that live there and not to cause nuisance or annoyance at any time.

DECLARATION
I have read the booking conditions and agree on behalf of all members of my party to abide by those conditions. I understand the balance must be paid at least 42 days before the holiday is due to start. I am over 18 years of age.